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Privacy Policy

We are committed to protecting your privacy. Contact us if you have any questions or problems regarding the use of your personal data and we will be happy to help you. By using this site or/and our services, you agree to the processing of your personal data as described in this privacy policy.

The definitions

Personal data: any information relating to an identified or identifiable natural person.

Processing: any operation or set of operations performed on personal data or on sets of personal data.

Data subject: a natural person whose personal data is being processed.

Child: a natural person under the age of 16.

We / us (capital or not): Elixeer

Data Protection Principles

We are committed to respecting the following data protection principles:

The processing is legal, fair, transparent. Our processing activities have legitimate grounds. We always consider your rights before processing personal data. We will provide you with information regarding the processing upon request.

Processing is limited to the purpose. Our processing activities correspond to the purpose for which the personal data was collected.

The processing is carried out with a minimum of data. We only collect and process the minimum amount of personal data required for any purpose.

The processing is limited with a period of time. We will not keep your personal data longer than necessary.

All necessary precautions will be put in place to ensure the security and confidentiality of your data.

Exercise your rights

You have the following rights:​

  1. Right to information: which means you need to know if your personal data is being processed; what data is collected, where it comes from and why and by whom it is processed.

  2. Right of access: meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your personal data collected.

  3. Right of rectification: which means that you have the right to request the rectification or erasure of your personal data which is inaccurate or incomplete.

  4. Right to erasure: which means that in certain circumstances, you can request that your personal data be erased from our archives.

  5. Right to data portability: You have the right to obtain your personal data in a machine-readable format or, if feasible, as a direct transfer from one processor to another.

  6. Right to Complain: In the event that we deny your request under the Access Rights, we will provide you with a reason why. If you are unhappy with the way your request has been handled, please contact us.

  7. Right to assistance from the supervisory authority: which means that you have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.

  8. Right to withdraw your consent: you have the right to withdraw any consent given for the processing of your personal data.

Contact information


For any information or exercise of your Data Protection rights, you can contact us using the contact form at the bottom of the page or by mail (with a copy of your identity document in the event of the exercise of your rights) at following address:


For the attention of the GDPR referent
24 Colonel Saldou Avenue
33610 Cestas


Data we collect

Information you provide to us: This may be your email address, name, billing address, home address, etc., primarily information necessary to provide you with a product/service or to improve your customer experience.

Information Collected About You Automatically: This includes information stored automatically by cookies and other session tools. For example, your shopping cart information, your IP address, your purchase history (if any), etc. This information is used to improve your customer experience. When you use our services or view content on our website, your activities may be logged.

Publicly Available Information: We may collect information about you that is publicly available.

How we use your personal data

We use your personal data for legitimate reasons and/or with your consent. Due to the conclusion of a contract or the fulfillment of contractual obligations, we process your personal data for the following purposes:

to identify you

provide you with a service and send you a product

communicate either for sale, delivery or invoicing


Based on a legitimate interest, we process your personal data for the following purposes:

to send you personalized offers;

administer and analyze our customer base (purchasing behavior and history) in order to improve the quality, variety and availability of products/services offered/provided;

conduct customer satisfaction questionnaires;

contact you


As long as you have not informed us otherwise, we consider offering you products/services that are similar or identical to your purchase history/browsing behavior to be our legitimate interest. With your consent, we process your personal data for the following purposes:

send you newsletters and product offers;

for other purposes, where you have given us your prior consent;

We process your personal data in order to fulfill obligations arising from the law and/or use your personal data for the options provided by law.


We save your billing information and other information collected about you for as long as necessary for accounting purposes or other legal obligations.

We may process your personal data for other purposes which are not mentioned here, but which are compatible with the original purpose for which the data was collected. To do this, we will ensure that:

the link between the purposes, the context and the nature of the personal data is suitable for further processing;

the further Processing would not harm your interests and

there would be appropriate safeguard for processing.

We will notify you of any further processing and purposes.

​Who else can access your personal data


Personal data is accessible internally only to the people who process requests and manage files. The information is transferred to third parties only in compliance with the contract for the processing of your orders. These partners undertake not to contact you by any means whatsoever. The transferred data will not be stored.


We do not collect personal data from children.

​The information collected about the children is only left by the parents in order to create a personalized book.


Go to our page dedicated to the cookie policy.

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